Kelsey Humphries

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A Better Grocery Shopping Experience

The Brief

Design a new user experience for grocery shopping. Our goals included:

  • enabling shoppers to set and stick to a budget
  • helping shoppers easily find what they’re looking for
  • helping shoppers choose the best product at the right price
  • allowing shoppings to avoid long checkout lines

Time Frame

3 months

My Contributions

user research,
interaction design,
concept mapping

The current user experience for grocery shopping is often confusing and frustrating. Our team looked at redesigning that experience to be efficient and enjoyable.

Initial Survey

We began by finding out current frustrations that occur during the grocery shopping experience. From an initial survey, we identified the following needs:

On-site Interviews

We also visited a grocery store to conduct on-site interviews and asked people to give a quick retrospective account of their grocery shopping experience that day. One employee told us that people ask where items are located every three minutes. We also timed the checkout time of several customers and found on average the process took 8 minutes.

Make Tool

Next we used a make tool to validate our findings and find more about the different types of shoppers. We gave participants a map of a grocery store and asked them to sketch out their route through the store while thinking aloud.

From this exercise, we identified two main groups of shoppers:

Planners tend to have a structured list and go down most aisles. They are efficient and prefer self-checkout.

Grabbers tend to be more spontaneous and often shop without a list. They stick to the perimeter of the store and generally buy fewer items.

Concept Maps

We created concept maps to both visualize the current grocery shopping process and to also understand how the system we were designing could help to alleviate some of the current frustrations. We highlighted the user load to understand how our system would help the user.

The concept map of the current grocery shopping experience placed a heavy load on the user (highlighted in pink)

We focused our solution on reducing the cognitive load for grocery shoppers


Our final solution can be seen in action in the video above. We designed a scanner and smartphone dock to accompany a smartphone app. The app would help shoppers to create and manage lists on their smartphones and the scanner would allow shoppers to ring up items as they go, eliminating the need for checking out. The final solution saves time and money for both consumers and grocery stores and could be implemented with minimal overhaul to current shopping carts and infrastructure.